If you can’t find the answer to your question please get in touch via Live Chat or on 1800 606 682. We’re here to help.

PosterFactory.com.au is an online store with all prices displayed as soon as you nominate size, paper type and quantity. All sizes should be entered in millimetres. Freight is free, Australia wide, if your order is $75 or more.
Our highest quality papers are the fine art selection that also has the greatest archival properties being cotton based (no cellulose). They will last 50 years plus and for general decorative printing select a Photo paper that will last 10 years plus. For short to medium term promotions look at our campaign materials.
In general 72 dpi (or above) at final print size will give you a good quality images. Text or logos should preferably be as vector files or minimum 100 dpi. You can learn more on our help page here. On this page you can also check that your image is the right proportions for the size you want to order.

Yes all current models of phones can comfortably print up A0 if you have nice photo taken in good light. You can read more about it here on our help page.

Our production time vary depending on what stock you select and for some papers as fast as 24 hours (Weekdays). Pick up is also available from our production facility in Marrickville, NSW and you will automatically be notified when your work is ready. Standard insured freight is with Australia Post for $14.95 with Express delivery available for $19.95. If you run a business accessible for couriers an overnight delivery is available on request.

Shipping for orders under $75 is $14.95. Orders $75 or over are shipped for FREE!

Paper wastage is higher for smaller orders because we print from a roll and along with the costs of image rasterisation, printing, trimming, packaging and freight means we have to charge for shipping for orders under $75.00.

Simply place an order for each location to receive our automatic tracking when you ship to multiple customers or locations.

The most common mistake is that the images supplied don’t match the proportions of the size ordered. You can check proportions and resolution on our help page. The other common mistake is forgetting to submit all images in the order. You can check your cart before placing your order to make sure it is all there with all the right images submitted by clicking on the links.

On the day when we receive your order it will go straight into our print queue for printing. The following day the roll of prints will be trimmed to size, quality checked, packaged and labelled ready for shipment or pickup. This workflow allows us to keep the cost of your prints low by not catering for same day production as it increases wastage.

Please have a look at our help page and if you cannot find the answers feel free to send us an email or give us a call.

PosterFactory prints from print ready artworks so if you want borders please include them within your artwork. If you don’t have any imaging editing programs please have a look at canva.com or other online imaging editing platforms.

There are a number of things that you can do to prevent this happening even when working with an uncalibrated screen. First, lower the brightness of your screen so that brightest part of your screen (white) has the same level of brightness as a white piece of paper. Once you have done this have a look at your image on a white, grey and black background. Reduce the image size on screen and review the image at a matchbox size (app 30x 40 mm ). Now adjust your image until you are happy with it whilst viewing it in each of the above scenarios and be assured that your printed result will not be too dark.

Our Polypropylene stock is suitable for short outdoor use and the ink will not run.

If you image does not have enough resolution printing a large poster it will print soft or pixelated. Please check our help guide to see what is too low resolution as it cannot be fixed. Have a look at our help page for further guidance.

Our aim is to get your order to you as quickly as possible, so once your order is placed we are not able to make any changes to the details of the order such as the number of prints or file change. If you chat to us online or give us a call right away (1800 606 682) we can see whether it’s possible to cancel your order to allow you to place it again.

We deliver within Australia (international shipping is available, ask us for a quote). Orders for delivery within Australia will be shipped by standard road freight on the 2nd working day after receiving payment and approved artwork. (Some prints require extra production time, please check when making your selection).

All parcels are insured so if you parcels and prints arrived damaged please send us a photo of the outside parcel and the damaged prints with your order number and we will have new prints out to you as soon possible.

100% Happiness Guarantee

If you are not happy with the print quality of any of our products we will refund your money. Please send us an email and return the goods within 14 days and we will credit your account.