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FAQs2021-06-09T15:26:14+10:00

FAQs

We deliver within Australia (international shipping is available, ask us for a quote). Orders for delivery within Australia will be shipped by standard road freight on the 2nd working day after receiving payment and approved artwork. (Some prints require extra production time, please check when making your selection). All deliveries are insured so if your parcel and prints arrived damaged please send us a photo of the outside parcel and the damaged prints with your order number and we will have new prints out to you as soon possible.

If you can’t find the answer to your question below, please get in touch via Live Chat or on 1800 606 682. We are here to help.

General Questions

Can I visit your store/factory/shop?2021-06-08T17:48:23+10:00

You are welcome to visit our facilities on weekdays. Please make an appointment first. Pick up is available 8.30 – 5.30 weekdays.

Do you do custom sized posters/prints/photos?2021-06-08T17:52:08+10:00

Yes, you can order any size with us as long as the paper comes in that width. Our widest paper is 1500mm wide by any length.

Do you print and frame?2021-06-08T17:51:19+10:00

Yes! We have our own Print+Frame product and you find them here.

How long does it take before I receive my order/prints/photos/parcel?2021-06-08T17:49:42+10:00

Our order confirmations are automated, so if you did not receive one please check your spam filter first. You will also receive a shipping notice as soon as we are ready to ship your prints. Most orders are shipped within a a couple of days (excluding special stocks and orders). If your order has been more than a week without shipping notification please let us know to ensure that there is no unnecessary delay.

How much for a print?2021-06-08T17:33:16+10:00

PosterFactory.com.au is an online store with all prices displayed as soon as you nominate size, paper type and quantity. All sizes should be entered in millimetres. Freight is free, Australia wide, if your order is $75 or more.

I want to add to my order2021-07-08T17:53:48+10:00

Just place another order and we will endeavour to consolidate the freight if you advise us to do so by giving us a call. Then we will refund you the cost of second freight charge.

I want to change my order2021-07-08T17:54:46+10:00

It is difficult to stop an order as they go straight into production. We will though endeavour to cancel the order if you give us a call, so you can place a correct order.

I would like a quote/costing/price2021-06-08T17:31:52+10:00

All our prices are available here on the PosterFactory website as soon as you enter the size and the paper type you want us to use. If you have a project that falls outside what PosterFactory offers or you want a personalised service our B-to-B company Flash Graphics can help you with this. Please accept that the prices will higher than placing an order online.

My coupon is not working2021-06-08T17:53:09+10:00

Please check the terms for the coupon as some have a minimum spend. If you have a valid coupon and it is not working we will aways refund you according to the coupon value, so just place your order and let us know so we can sort it out.

Where are you located?2021-06-08T17:46:44+10:00

Our production facility and factory is in Marrickville, NSW.

Product Questions

Can I have borders on my prints?2021-06-08T17:35:26+10:00

We mainly print from print-ready artworks so if you require borders, please include them within your artwork. If you require extra white material outside your ordered size you can add this in the checkout. The options are 10mm/25mm/50mm additional white media outside your image. so if you want borders please include them within your artwork.

Can I paint on top of your canvas prints?2021-06-08T16:54:50+10:00

Yes, you can, but it may depend on what paints you are using so we recommend to do a small test first.

Can you send me a sample?2021-06-08T16:48:51+10:00

As we do not have a minimum order it it is better to get a small test print done. Not only do you get to see the stock but also how your own artwork looks in print. In fact we always recommend running a test print (proof) if you are new to printing. Please be aware that your screen is not a representation of how your file will print unless you have a high-end calibrated screen. Even so, nothing beats printing a test print (a proof) to perfect your final prints.

Do you print 24×36?2021-06-08T17:00:55+10:00

Yes, 24 x 36 inches (610 x 910 mm) is a common Wall Art size.

Do you print double-sided posters?2021-06-08T16:58:49+10:00

Yes, we print double sided on a synthetic blockout stock and you find it here.

Do you print on Canvas?2021-06-08T16:51:43+10:00

Yes, we print on Canson ProCanvas Matte Poly-cotton and you find it here.

Do you stretch canvas prints?2021-06-08T16:59:36+10:00

We do not stretch canvas, We ship it to you rolled so it can be stretched and framed by your local framer.

What is the best paper for photography/illustrations/digital art/framing?2021-06-08T16:57:49+10:00

Best paper is a personal choice but in general we have a preference for matt stocks. For DIY framing we recommend our Wall Art 250.

If you are looking for archival printing choose one of the Fine Art stocks. We like the Ilford Textured or the Canson Edition Etching Rag.

What size prints/posters can you print?2021-06-08T16:55:53+10:00

We print to any size you want as a custom size. Our widest rolls of papers are 1500mm and we can print almost any length.

Shipping Questions

Can you ship direct to my customer or locations (Dropship)?2021-06-08T18:00:21+10:00

Yes! Simply place an order for each location and specify in the checkout You will receive our automatic tracking when you ship to multiple customers or locations.

Do you ship outside Australia?2021-06-08T17:56:09+10:00

We ship anywhere in the world by quotation. NZ is about $35.00 for small standard parcel while US and Europe is around $45.00-55.00.

How much is shipping?2021-06-08T18:01:33+10:00

Shipping for orders under $75 is $14.95. Orders $75 or over are shipped for FREE! Paper wastage is higher for smaller orders because we print from a roll and along with the costs of image rasterisation, printing, trimming, packaging and freight means we have to charge for shipping for orders under $75.00.

I have not received my tracking/shipping details?2021-06-08T17:58:10+10:00

Please make sure that the notifications are not stuck in your spam filter. If not there, please send us an email or call and we will have a look.

My parcel/prints/order was damaged in transit2021-06-08T17:55:37+10:00

Simply send us a photo of the damaged prints and parcel and your order number and we get replacement printed straight away.

When will I receive my order/prints/poster?2021-06-08T17:54:49+10:00

Most orders are produced within days and will be with you within a week depending on where you live and what you ordered. If you are in a rush when placing your order please let us know and use the Express Post option for fast delivery.

Where is my order?2021-06-08T17:54:00+10:00

Our shipping notifications are automated so please check your spam filter first. If you can’t find a notification and you believe your product is due, please let us know so we can sort it out.

Will I be told when my order/prints are ready to pick up?2021-06-08T17:56:43+10:00

Yes, you will be sent a notification by email and by SMS if you have given us your phone number.

Technical Questions

Can I print images from my phone?2021-06-08T17:04:18+10:00

Yes all recent phones prints very good images up to A0 size. More details on our help page.

Can order images from my phone?2021-06-08T17:05:40+10:00

Yes, you can order images from your phone by WiFi or over a 4G or faster internet connection.

Can you cut to a shape?2021-06-08T17:18:36+10:00

Yes, we can cut shapes, but we will need a cut path from you and an instruction in notes in the checkout. A cut path is a layer in your vector program that will instruct our cutting process (Zund Pro-Cut) to cut the shape.

Can you resize my image?2021-06-08T17:32:09+10:00

As long as your file has enough resolution and is in proportion to the size you have ordered our RIP (Raster Interpolation Process) will scale your file to the size you have ordered. There is no need to set up your file in Photoshop to a specific size.

Do you accept 16-bit files?2021-06-08T17:22:50+10:00

16-bit files are for editing only as there is really no print process that can do anything useful with all the extra data.

Do you accept RAW files?2021-06-08T17:22:19+10:00

RAW files are for editing only so please export as Tiff or Jpeg prior to placing your order.

How can I avoid my image printing too dark compared to my screen?2021-06-09T17:03:54+10:00

There are a number of things that you can do to prevent this happening even when working with an uncalibrated screen. First, lower the brightness of your screen so that brightest part of your screen (white) has the same level of brightness as a white piece of paper. Once you have done this have a look at your image on a white, grey and black background. Reduce the image size on screen and review the image at a matchbox size (app 30x 40 mm ). Now adjust your image until you are happy with it whilst viewing it in each of the above scenarios and be assured that your printed result will not be too dark.

How do I delete an item in my cart?2021-06-08T17:08:05+10:00

To the right-hand size of your image there is a small x, click that to delete the item from your cart.

How do I know my image/file is high enough quality?2021-06-08T17:32:43+10:00

On our help page you can check the requirements for any given size. Enter your image pixel dimensions and required print size and the calculator will tell you if it works or suggest a different size. Alternatively, enlarge your image on screen to the size you want it printed to get an approximate idea of resolution and quality.

How do I print multiple files/images?2021-06-08T17:17:02+10:00

Once you have added an image to the cart you need to repeat the process for the next image so we know what paper and size you want us to print. Once you have all your images in the cart you can then go ahead and place your order.

How do I send really large files?2021-06-08T17:16:05+10:00

If you have a scan file that is larger than 100Mb you can upload a TXT file when making your order. Please make sure that the file will be accessible to us. We recommend ‘WeTransfer’ or ‘Google Drive’ or ‘Dropbox’, but please make sure that we will not require permissions to download so we can get on with printing your work.

I have a photo on my phone can you print it?2021-06-08T17:19:25+10:00

Yes, as long as you have used a high resolution setting on your phone when you took the photo. There is more information on our help page.

I have a technical question, who can I talk to?2021-06-08T16:49:32+10:00

Please have a look at our help page and if you cannot find the answers feel free to send us an email, Live Chat or give us a call.

Is it possible to change the resolution of a file?2021-06-08T17:09:54+10:00

Technically you can, but it does not necessarily make it a better quality print file. Please watch our video about resolution here for a greater understanding.

Landscape or Portrait?2021-06-08T17:21:44+10:00

We print onto rolls of paper so the orientation of your image does not matter. We will never crop a landscape image to portrait unless specifically instructed to do so which would incur an extra charge.

What file format is best for sending a file?2021-06-08T17:11:14+10:00

Tiff, Jpeg, jpg or png or PDF, they will all work just make sure they are the right resolution and proportions for the size you want to order. You can check this on our help page.

What is your maximum file size you accept for upload?2021-06-08T17:13:51+10:00

We allow a maximum of 200Mb per file as it would be rare for an original capture to be larger than that. Please make sure that your file is flattened and ideally RGB for maximum colour space.

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