FAQs2019-06-17T09:21:16+10:00

FAQs

If you can’t find the answer to your question please get in touch via Live Chat or on 1800 606 682. We’re here to help.

PosterFactory is an online poster printing store with all prices displayed as soon as you nominate size, paper type and quantity. Our minimum size is A3 and all custom sizes should be entered in millimetres. Minimum printing order is $60.00 with free freight Australia wide with Australia Post.

Our highest quality papers are the fine art selection that also has the greatest archival properties being cotton based (no cellulose). They will last 50 years plus and for general decorative printing select a Photo paper that will last 10 years plus. For short to medium term promotions look at our campaign materials.
In general 72 dpi (or above) at final print size will give you a good quality images. Text or logos should preferably be as vector files or minimum 100 dpi. You can learn more on our help page here. On this page you can also check that your image is the right proportions for the size you want to order.

Yes all current models of phones can comfortably print up A0 if you have nice photo taken in good light. You can read more about it here on our help page.

Our in-house turnaround is 24 hours weekdays. If you order on a weekend it will leave us on Tuesday unless your order is for specialty prints as they have a longer service time. Pick up is also available from our production facility in Marrickville, NSW. Standard free freight is with Australia Post. An overnight delivery is available for business delivery addresses only for $10.00.
We have to stick to the minimum order as administration and wastage is too high for smaller orders with our existing pricing. Each individual order requires images to be rasterized, printed, trimmed to size from the roll, QC plus packaging and freight and that is why we have to keep a minimum charge at $60.00
Yes we can ship direct to your customers or store locations, just supply the addresses with your order and add $10.00 per additional location for shipping Australia wide.
The most common mistake is that the images supplied don’t match the proportions of the size ordered. You can check proportions and resolution on our help page. The other common mistake is forgetting to submit all images in the order. You can check your cart before placing your order to make sure it is all there with all the right images submitted by clicking on the links.
On the day when we receive your order it will go straight into our print queue for printing. The following day the roll of prints will be trimmed to size, quality checked, packaged and labelled ready for shipment or pickup. This workflow allows us to keep the cost of your prints low by not catering for same day production as it increases wastage.
Please have a look at our help page and if you cannot find the answers feel free to send us an email or give us a call.
PosterFactory prints from print ready artworks so if you want borders please include them within your artwork. If you don’t have any imaging editing programs please have a look at canva.com or other online imaging editing platforms.
Our Satin Stock is suitable for short outdoor use and the ink will not run.
If you image does not have enough resolution printing a large poster it will print soft or pixelated. Please check our help guide to see what is too low resolution as it cannot be fixed. Have a look at our help page for further guidance.

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