FAQs
We deliver within Australia (international shipping is available, ask us for a quote). Orders for delivery within Australia will be shipped by standard road freight on the 2nd working day after receiving payment and approved artwork. (Some prints require extra production time, please check when making your selection). All deliveries are insured so if your parcel and prints arrived damaged please send us a photo of the outside parcel and the damaged prints with your order number and we will have new prints out to you as soon possible.
If you can’t find the answer to your question below, please get in touch via Live Chat or on 1800 606 682. We are here to help.
General Questions
Pick up is available 8.30 – 5.00 weekdays. The production facility is closed to the public while visits may be granted by invitation only.
Yes, you can order any size with us as long as the paper comes in that width. Our widest paper is 1500mm wide by any length.
Yes! We have our own Print+Frame product and you find them here.
Our order confirmations are automated, so if you did not receive one please check your spam filter first. You will also receive a shipping notice as soon as we are ready to ship your prints. Most orders are shipped within a a couple of days (excluding special stocks and orders). If your order has been more than a week without shipping notification please let us know to ensure that there is no unnecessary delay.
PosterFactory.com.au is an online store with all prices displayed as soon as you nominate size, paper type and quantity. All sizes should be entered in millimetres. Freight is free, Australia wide, if your order is $75 or more.
In the interest of achieving the fastest possible delivery, orders go straight into production. Therefore it is not possible for us to add prints to an existing order. Please place an additional order and be assured it will be sent as quickly as possible.
It is difficult to stop an order as they go straight into production. We will though endeavour to cancel the order if you give us a call, so you can place a correct order.
All our prices are available here on the PosterFactory website as soon as you enter the size and the paper type you want us to use. If you have a project that falls outside what PosterFactory offers or you want a personalised service our B-to-B company Flash Graphics can help you with this. Please accept that the prices will higher than placing an order online.
Please check the terms for the coupon as some have a minimum spend. If you have a valid coupon and it is not working we will aways refund you according to the coupon value, so just place your order and let us know so we can sort it out.
Our production facility and factory is in Marrickville, NSW.
Product Questions
We mainly print from print-ready artworks so if you require borders, please include them within your artwork. If you require extra white material outside your ordered size you can add this in the checkout. The options are 10mm/25mm/50mm additional white media outside your image. so if you want borders please include them within your artwork.
Yes, you can, but it may depend on what paints you are using so we recommend to do a small test first.
As we do not have a minimum order it it is better to get a small test print done. Not only do you get to see the stock but also how your own artwork looks in print. In fact we always recommend running a test print (proof) if you are new to printing. Please be aware that your screen is not a representation of how your file will print unless you have a high-end calibrated screen. Even so, nothing beats printing a test print (a proof) to perfect your final prints.
Yes, 24 x 36 inches (610 x 910 mm) is a common Wall Art size.
Yes, we print double sided on a synthetic blockout stock and you find it here.
Yes, we stretch our Wall Art Canvas prints, you’ll find it here.
Best paper is a personal choice but in general we have a preference for matt stocks. For DIY framing we recommend our Wall Art 250.
If you are looking for archival printing choose one of the Fine Art stocks. We like the Ilford Textured or the Canson Edition Etching Rag.
We print to any size you want as a custom size. Our widest rolls of papers are 1500mm and we can print almost any length.
Shipping Questions
Yes! Simply place an order for each location and specify in the checkout You will receive our automatic tracking when you ship to multiple customers or locations.
We ship anywhere in the world by quotation. To be able to do so we need the address and the size / weight of the parcel. As a general guide we have priced our A2 flat packed parcels in the checkout with NZ being $35.00 as a standard A2 parcel while US and Europe is around $45-55.00. If you are planning for frequent sales overseas it may be worthwhile finding a local overseas print provider you can trust with your work.
Shipping for orders under $75 is $14.95. Orders $75 or over are shipped for FREE! Paper wastage is higher for smaller orders because we print from a roll and along with the costs of image rasterisation, printing, trimming, packaging and freight means we have to charge for shipping for orders under $75.00.
Order confirmation, invoice and tracking details are all sent to you by email. If you don’t receive them you can always have a look in your account where you also will find order history. If you cannot find a shipping confirmation that is due, please send us an email or call and we will have a look.
Simply send us a photo of the damaged prints and parcel and your order number and we get replacement printed straight away.
Most orders are produced within days and will be with you within a week depending on where you live and what you ordered. If you are in a rush when placing your order please let us know and use the Express Post option for fast delivery.
Our shipping notifications are automated so please check your spam filter first. If you can’t find a notification and you believe your product is due, please let us know so we can sort it out.
Yes, you will be sent a notification by email and by SMS if you have given us your phone number.
Technical Questions
Yes all recent phones prints very good images up to A0 size. More details on our help page.
Yes, you can order images from your phone by WiFi or over a 4G or faster internet connection.
Yes, we can cut shapes, but we will need a cut path from you and an instruction in notes in the checkout. A cut path is a layer in your vector program that will instruct our cutting process (Zund Pro-Cut) to cut the shape.
As long as your file has enough resolution and is in proportion to the size you have ordered our RIP (Raster Imaging Process) will scale your file to the size you have ordered. There is no need to set up your file in Photoshop to a specific size.
16-bit files are for editing only as there is really no print process that can do anything useful with all the extra data.
RAW files are for editing only so please export as Tiff or Jpeg prior to placing your order.
There are a number of things that you can do to prevent this happening even when working with an uncalibrated screen. First, lower the brightness of your screen so that brightest part of your screen (white) has the same level of brightness as a white piece of paper. Once you have done this have a look at your image on a white, grey and black background. Reduce the image size on screen and review the image at a matchbox size (app 30x 40 mm ). Now adjust your image until you are happy with it whilst viewing it in each of the above scenarios and be assured that your printed result will not be too dark.
To the right-hand size of your image there is a small x, click that to delete the item from your cart.
On our help page you can check the requirements for any given size. Enter your image pixel dimensions and required print size and the calculator will tell you if it works or suggest a different size. Alternatively, enlarge your image on screen to the size you want it printed to get an approximate idea of resolution and quality.
Once you have added an image to the cart you need to repeat the process for the next image so we know what paper and size you want us to print. Once you have all your images in the cart you can then go ahead and place your order.
If you have a scan file that is larger than 100Mb (maximum single file upload) instead of uploading the image you can upload a txt file (or a Word document) with the link to your image when making an order. We recommend using ‘WeTransfer’ or ‘Google Drive’ or ‘Dropbox’ for your links but please make sure that we will not require permissions to download the file so we can get on with printing your work.
Yes, as long as you have used a high resolution setting on your phone when you took the photo. There is more information on our help page.
Technically you can, but it does not necessarily make it a better quality print file. Please watch our video about resolution here for a greater understanding.
We print onto rolls of paper so the orientation of your image does not matter. We will never crop a landscape image to portrait unless specifically instructed to do so which would incur an extra charge.
When images print darker than expected these are the most likely reasons why:
The screen is too bright (How are you viewing your prints?): If images are viewed on a screen that is turned up too bright it will not give a true representation of the image. Don’t forget that the screen is just a representation of the image and not the actual image. Moving brightness up and down on the screen does not change the image, it just makes a difference to how it looks on screen. A simple way of correcting the brightness of your screen is to make the brightest white of the screen no brighter than the paper you have selected to print to (Whitepoint). Alternatively, turn down the brightness of the screen so it matches the sample print you have had printed as it will give you an approximation of what the image looks like.
Viewing conditions: How are the prints viewed? In professional printing prints are always viewed in a simulated daylight environment . That is approximately 5000 degrees of Kelvin and close as possible to 100 CRI (Colour Rendition index). This viewing area is much brighter than an average living room. Please take your display conditions into consideration when editing an image for print.
Under exposed captures: Cameras are so much better these days that this is less of a problem than it used to be. Learn how to read a histogram and check your images in levels or curves in Photoshop or your preferred image editing program. An under exposed image can most of the times be adjusted to print just fine.
Black point compensation: A screen has approximately 10x the contrast ratio of a print. That difference is most noticeable in dark areas where you can see many more “shades” on your screen than you can in print. A print does not represent the same dynamics in tones/shades as a screen. For this we need to compensate prior to going to print. This used to be called “darkroom skills” prior to digital printing. Dodging and burning is art form that still can be practised in Photoshop or by carefully working with HDR filters. Black point compensation is another an effective way of dealing with this issue. Below is a link to a great video showing how that works. If an image has a lot of information on the left hand side of the histogram the video will show how you can stop those shaded areas becoming too dark or defaulting to black. How much of this work that has to be done depends on the paper. A Matt or textured paper (light absorbing) will require a greater adjustment then a light reflective paper (Gloss). Learn more here.
In short, if images are printing too dark it is unlikely that it is a paper or a printing issue. All papers at PosterFactory are scientifically calibrated to represent each colour value as accurately as possible on any given paper (ICC profiles). We use the latest Barbieri technology and sophisticated calibration colour software and a dedicated RIP (Raster Interpolating Process) to make sure that every pixel are represented in print as accurate as is technically possible. It makes sure that colour values stay true when a paper has been profiled. Yes, the paper selection will impact on how an image will look but these differences are much smaller than the impacts of some selective edits prior to going to print. Yes, textured or a Matt paper will have less of a dynamic rage than a more gloss stock but regardless of paper selection, an image that is too dark will print dark on all papers.
If the above has left you with some question please feel free to make contact so we can help. Printing should always be fun and rewarding.
Tiff, Jpeg, jpg or png or PDF, they will all work just make sure they are the right resolution and proportions for the size you want to order. You can check this on our help page.
We allow a maximum of 200Mb per file as it would be rare for an original capture to be larger than that. Please make sure that your file is flattened and ideally RGB for maximum colour space.